Service Designer

The Design area currently contains four chapters: Product & Service Design, Creative Design, Research and Writing. You will be part of the Product & Service Design chapter and will act within one of our squads, in a multidisciplinary team (which includes people from different areas, such as Product, Engineering, Quality and Data).

Your main objective will be to understand the people, journeys and processes of the ecosystem for which you will be working and create solutions that deliver value, always spreading and promoting the Design culture to all Zé teams.

We are in an incredible moment of accelerated growth and, therefore, it is important that you are able to explain your Design decisions clearly and objectively and always be available to present to other teams.

We always want to deliver the best experience for our users and ensure the evolution of our products and services, maintaining the highest level of quality. It’s quite a challenge!

If you’re passionate about building solutions that impact people’s lives, then you’ve found the perfect opportunity!

What does Joe expect 

• Application of the discovery process and its techniques and methodologies;
• Understanding of data analysis;
• Survey and validation of hypotheses;
• Materialization of solutions to problems or opportunities raised;
• Definition and alignment of success metrics;
• Documentation of learning for knowledge of the team;
• Facilitation of dynamics with other teams;
• Exchange of constructive feedbacks;
• Collaboration with Design, Business, Engineering and Data teams.

to go further 

• Experience with agile methodologies;
• Experience with Design Ops.