Service Designer

Job Description

Have you ever imagined yourself working in a place where you can be yourself?

If you are looking for challenges, believe that the customer is the most important part in any company, have a passion for what you do, always focus on results and seek an innovative environment, your place is here!

Come grow and transform the world with us, generating incredible service experiences!

Main responsibilities

• Design stages or new and current journeys, with analyzes, hypotheses, benchmarks, etc .;
• Lead empathetic research to deeply understand the behavior of our internal and external customers, points of friction, pain, and desires, analyzing experiences, challenges and opportunities.
• Analyze the entire system and every detail from the perspective of our internal and external customers;
• Describe in requirements the functions, processes, systems and roles necessary to deliver a projected experience;
• Clearly identify assumptions and problems and work to test them creatively by making ideas tangible through prototypes in the operation and support systems;
• Evaluate all the days in a quantitative and qualitative way, through analysis of logs, interviews with internal and external customers, field research, study of the competition, etc .;
• Create and maintain graphical representations of customer journey maps, considering service blueprint and personas for effective communication about our products, services, roles and responsibilities.

Requirements

And Skills

• Training or Specialization in Service Design
• Knowledge in organizational processes
• Ease of reading data
• Notions of project management