Senior Service Designer

As a Service Designer at Novo Nordisk P&O (People & Organisation), you will have the opportunity to make a significant impact on our HR services. Among other exciting projects, we are currently improving the digital solutions that support the NN hiring experience – for candidates, managers, and HR professionals alike. This means working in close collaboration with product owners and project managers, other CX & UX specialists, IT architects and developers, etc. In this role, you will:

• Apply service design methods and approaches to create a superior customer experience for our HR services.

• Drive a design thinking approach to Digital Development and Analytics and beyond.

• Collaborate with key stakeholders across the global Novo Nordisk organization to understand customer needs.

• Utilize frameworks and methods to address complex challenges in human behaviors, workflows, and processes.

• Facilitate co-creative workshops and engage with internal and external stakeholders to gather insights and feedback.

• Identify gaps in the customer experience and raise them for attention and resolution.

• Ensure a seamless customer experience by raising red flags and suggesting process improvements.

• Communicate and present designs to internal teams and customers, incorporating feedback to continuously improve the design.

• Support a data-driven approach by leveraging behavioral data to understand user behavior.

Qualifications

To be successful in this role, we are looking for someone with the following qualifications:

• Proven experience in service design, either in-house or agency.

• Strong knowledge of design thinking methodologies and tools.

• Excellent communication and presentation skills, with the ability to engage and collaborate with stakeholders at all levels.

• Experience in facilitating workshops and gathering insights from internal and external stakeholders.

• Ability to identify and address gaps in the customer experience and suggest concrete improvements.

• Proficiency in visual design tools and an understanding of visual identity principles.

• Curiosity and a data-driven mindset, with the ability to leverage behavioral data to inform design decisions.

• Fluent spoken and written English.