Agency / ConsultancyFull Time
Senior Service Designer
Sofka Technologies
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-SeniorExpand ▾
- Location
Quito, Ecuador - RemoteNo
- Work Stylehybrid
- SeniorityMid-Senior
- Experience4–6 years
- TypeFull Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Departmentcoe
- Posted2d ago
- ExpiresNovember 27, 2026
Skills
service designdesign thinkingcustomer experiencejourney mappingservice blueprintworkshop facilitationcontinuous improvementagile
Tools
figmamiromural
Cross-Functional Partners
business stakeholdersproduct managementchannel managementengineeringuser research
What are we looking for?
A Service Design Professional with 4 to 6 years of experience in service design or Customer Experience. Your advanced skills in journey mapping and blueprinting will be key to designing customer-centric strategies within a regulated context, integrating channels, business areas, and technology.
Join a collaborative environment where you will be challenged to facilitate shared understanding and make continuous improvement initiatives tangible, significantly transforming the comprehensive delivery of our services.
Responsibilities
- Create, maintain, and evolve journeys and service blueprints with an end-to-end customer-centric perspective.
- Facilitate workshops and alignment sessions with business, product, channel, and technology areas to build a shared understanding.
- Synthesize secondary information, metrics, and reports to keep journeys up to date.
- Collaborate with the Research team to delve deeper into the research and findings when the service requires it.
- Propose specific continuous improvement initiatives and regularly monitor their progress.
- Document and maintain a structured repository of journeys under the CoE’s methodological standards.
Requirements
- Education: University degree in Design, Business Administration, Psychology, Sociology, Communication, Marketing, or related fields. Specialization in Service Design, CX, Journey Mapping, Design Thinking, or Agile is valued.
- Experience: 4 to 6 years in Service Design, Customer Experience, or service design. Previous experience in banking, financial services, regulated industries, or digital transformation is a plus. Required English level: advanced reading, intermediate speaking, and basic writing. Hybrid work model, with in-person attendance 3 times per week at the La Previsora Building.
Technical Knowledge
- Journey mapping and service blueprinting (advanced domain)
- Figma, Miro, Mural or equivalent tools
- Responsible application of Artificial Intelligence for structuring, synthesizing, and documenting services
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Senior Service Designer