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ARCHIVEDAgency / ConsultancyFull Time

Senior Service Designer

Helmes

Helmes

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Senior
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  • LocationEstonia flagKesklinna, Harju maakond
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Senior
  • Experience4+ years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryAgency / Consultancy
  • Posted201w ago
  • ExpiresJanuary 20, 2023
Skills
user researchdata analysissystems mappingjourney mappingservice designworkshop facilitationstrategic designroadmappingux designvisual design
Cross-Functional Partners
external partnersproduct managementux designservice design

As A Senior Service Designer You will:

  • Plan and manage the design research activities, plan and execute system mapping, customer journeys, scenarios and service specifications.
  • Analyse research data, by identifying and generating meaningful insights and behavioral patterns.
  • Work closely with the clients, product owners, visual and user experience designers – the whole team
  • Create, manage and lead the user research and service design process (workshops, strategy documentations, estimations, road mapping

You are a great addition to the team with:

  • Minimum of 4+ years experience designing complex service design systems
  • Relevant university or vocational school degree
  • A background in visual and UX design will be considered a plus
  • Full working proficiency in English. Estonian would be a big plus
  • Solid background in service and strategic design and still passionate for more human-centered service design and UX challenges.
  • Strong skills in conducting and synthesising research, insights and findings and speaking about them to different audiences
  • Strong skills in structuring and visualising journey maps, service ideation, concept communication and specification