Senior Service Designer

Your job is to understand the totality of the customer’s digital services and to identify and format new digital outputs , so your job description is broader than the design of individual services. An important part of your work is planning and facilitating strategic and goal-oriented workshops using service design methods. Together with the client, we define business needs (business design), formulate a design brief, define target groups and create goals and a framework for the entire project. Genuine interest in customers’ business is important.

• Several years of experience in service design in digital projects
• Previous experience in facilitating participatory design workshops and user research
• You know how to formulate a customer’s Business Challenge into a tangible design brief and goals that the UI / UX Designer and the rest of the team can tackle
• You are familiar with service formatting methods and industry terms that are part of your active vocabulary
• Customer-oriented consulting work requires good interaction skills; you are an uncomplicated team player
• The visual eye and the ability to visualize the findings of the service design phase are calculated to your advantage as well as the management of the tools we use: Miro (Realtime board), Sketch, InVision, Adobe tools
• Fluent in Finnish and English