ARCHIVEDAgency / ConsultancyFull Time
Service Designer
NEXTON
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- Location
Paris, France - RemoteNo
- Work Styleonsite
- SenioritySenior
- Experience10+ years
- TypeFull Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Posted16w ago
- ExpiresAugust 3, 2026
Skills
user researchinterviewsethnographyjourney mappingservice blueprintworkshop facilitationprototypingdesign thinkingservice design
Tools
figjammirolucidchart
Cross-Functional Partners
stakeholders
Job Description
NEXTON is hiring a Service Designer (M/F) on a permanent contract (CDI) in Paris!
Your future work environment:
You will work as a Service Designer on assignment with one of our clients.
Your missions:
- Exploration & Research: Conduct audits, interviews, and field observations to understand real needs (not just those written in the brief).
- Service Mapping: Create detailed User Journeys and Service Blueprints. Make the invisible visible—touchpoints, internal processes, and moments of truth.
- Co-creation Workshops: Act as the conductor. Facilitate workshops with stakeholders to generate innovative, aligned solutions.
- Service Prototyping: Go beyond theory. Design prototypes (physical, digital, or organizational) to quickly test hypotheses.
- Support & Feedback: Participate in regular project meetings to present progress, gather feedback, and adjust direction.
Qualifications
- Experience: At least 10 years in a similar role, with proven ability to navigate complex environments (agencies or large companies).
- Key Skills: Mastery of Design Thinking and Service Design methodologies.
- Languages: Bilingual/expert level in English.
- Tools & Deliverables: FigJam, Miro, or LucidChart are your go-to tools for structuring ideas. Your documentation is clear, visual, and actionable.