Service Designer

Key responsibilities

– Analyze and understand the existing product daily usage, claims and services processes and flows.

– Map complex journeys and processes.

– Use design research techniques to uncover customer needs and pain points.

– Support the development of service concepts, blueprints and other service design artefacts.

– Work collaboratively with multi-disciplinary team members and stakeholders and be able to defend your design decisions.

– Support new business development efforts by providing expert information in pitch efforts and stakeholders meetings.

– Attend and help plan studio and community events, workshops, and conferences as a Wellness ambassador

Experience / Technical skills:

– +5 years relevant experience in service design or related role such as user experience / user interface design or design research

– Previous experience in large company and/or insurance sector in start-up or innovative environment will be a plus. Experience in health/wellbeing services delivery is a plus.

– Strong knowledge in User Research techniques and usability testing, experience across Desktop & Native Apps & RWD & Mobile First. Master UX Software and methodologies, including Sketch and Invision

– Project management skills and/or coordinating experience, preferably with the Agile way of working and experience in running online and offline workshops..

– Experience producing user experience design deliverables such as screen flows, wireframes and prototypes, quantitative research methodologies and drawing insights from data.

Soft skills:

– Passionate about service design creating human-centred services.

– Excellent communication skills in English to partner cross functionally within the organization

– Advanced collaboration skills: Accustomed to working collaboratively with cross-functional team members and in a multicultural environment.

– Detail oriented and drive for exceptional results

– Reliable, responsible and autonomous

– Adaptability and flexibility

– Drive, curiosity and innovative mindset