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ARCHIVEDHealthFull Time

Service & Process Designer

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◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Senior
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  • LocationGermany flagBonn, Germany
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Senior
  • Experience3+ years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryHealth
  • Posted45w ago
  • ExpiresJanuary 13, 2026
Skills
service designdesign thinkingprocess mappingjourney mappingux designworkshop facilitationco-designcustomer experiencetechnical documentation
Cross-Functional Partners
business stakeholders
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€64k
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From the 2026 Salary(+) Report

€64k

median base salary

€55k€73k
LowHigh

Based on 18 respondents

mid roles in Germany

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Your tasks

Design processes that delight customers.

As a  Service & Process Designer (m/f/d), you will develop processes that are aligned with our customers’ needs – clear, understandable, and practical. Using creative methods from UX and service design, you will create workflows that combine quality and user experience. Your tasks at a glance:

  • Recording and redesigning core processes with a focus on customer experience and user-friendliness
  • Application of methods from service design, design thinking and co-creation
  • Moderation of workshops and implementation of pilot projects with departments and locations.
  • Modeling and documentation of processes according to governance requirements
  • Design of process templates, role descriptions and guidelines

Your profile

  • You have a completed degree (e.g., in economics, social sciences, health sciences, design, communication) or a comparable qualification.
  • You have several years of experience in developing and redesigning processes with a focus on user experience or service quality.
  • You confidently apply methods from service design, customer journey mapping, or design thinking.
  • Ideally, you have already successfully managed interdisciplinary teams and understand how to integrate different professional perspectives, define common goals, and effectively moderate collaboration.
  • You are characterized by empathetic, analytical, and conceptual-creative thinking.

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