Service Designer

Based in Munich, you’ll join our team of researchers, designers and creative technologists on holistic service, industrial, brand, interaction and user experience design projects. We’re looking for an ambitious and creative Freelance Service Designer, to strengthen our Research and Service Design team for a healthcare client.

Would you like to:

• Scope, plan, lead and work on exciting service design projects and lead the client on a professional level.
• Define future customer journeys across channels and touchpoints for some of the world’s leading international brands.
• Create real business transformation for our clients and redefine their offerings.
• Present to clients, and facilitate and develop workshops and co-creation sessions.
• Support sales activities (written offers, presentations etc.)
• Lead, guide and mentor junior and mid-level designers.
• Help shape and develop service design methods and tools within Designit.
• Stay updated on the latest developments/trends/thinking within your field and share your knowledge and thoughts with both colleagues and client.

We would like you to:

• Be a skilled professional with 4+ years working experience in the field of service design, preferably in an agency and across different industries.
• Show, don’t tell: Apply with a portfolio that features your best service design projects and achievements.
• Posses strong facilitator and presenter capabilities and be an excellent communicator in German (fluent) and English.
• Know the common service design tools, methods and processes by heart, and always willing to learn new ones.
• Have experience in planning and conducting qualitative user research (interviews, focus groups, …)
• Be able to use relevant software (Miro, Adobe CS, Excel, figma, Smaply …) – bonus points for a basic knowledge of Sketch and InVision!
• Be located commutable distance to our beautiful design studio in Munich. A Flexible mindset helps, as well as a willingness to travel when projects require it.
• Keep a ‘here to help’ attitude. We’re looking for someone who absolutely, fundamentally believe that we’re better together

Would you like to join:

• A team of highly motivated creatives that care about real-world products
• Our healthy and delicious breakfasts every morning, to help the team start the day off on the right foot
• Inspirational Friday “snack it sessions“ with speakers from inside and outside Designit
• An inspiring, social, collaborative and playful international work environment, with an open-minded and diverse culture and the opportunity to grow