Senior Service Designer

Role Description

As a Service Designer, you will play a driving role in developing solutions with a real value for the user by:

• Identifying users’ needs, behaviour, and pain points
• Creating personas and user flows, and thinking through usage scenarios
• Utilizing data, insights, and user feedback to facilitate design discussions and develop user-centric functionalities
• Working cross-functionally and communicating between technical and non-technical stakeholders both internally and on the customer side

About Our Team

We’re a fun team, working in a casual environment, for a company that believes in our value and loves new technology. Our team works with some of the largest and most important banks and insurance providers in the world. Together we will build the next generation of insurance and financial services software solutions. We are an Agile shop, constantly tinkering with our process to bring the most value to the customer while making all our lives better.

We have a passionate and experienced team who truly believes that work should be fun. We’ll be happy to show you everything we know and we’re looking for someone who can teach us just as much in return!

Requirements

• A degree in Product Design, Innovation Design or a similar area
• Solid Service Design/Product/UX Design experience, ideally gained in a fast-paced, evolving environment
• Solid knowledge of Design Thinking tools and methodologies
• A polished portfolio that speaks for your work, abilities, and approach to wicked problems
• A user-centric mindset, empathy, and out-of-box thinking
• Strong facilitation and cross-functional collaboration skills
• Fluency in both English and German is a must for this role