Senior Service Designer

e are looking for a Service Designer for our Payroll tribe who will bring a creative, human-centered process, to improve and design new services through collaborative methods that engage both customers and service delivery teams.

Your tasks and responsibilities will include:

• Understanding and mapping the Payroll service experiences of all our customers along the value chain.
• Working closely with user researchers and experts to drive the discovery efforts around Payroll focused topics with technical and compliant complexity.
• Facilitating collaborative sessions with multidisciplinary teams and actively partnering with all relevant stakeholders.
• Communicating and envisioning concepts and leading discussions to improve outcomes from a user-centered, system, and business perspective.
• Support teams to develop practices and rituals to design user-centered services and elevate our system thinking.

• You have at least 6 years of experience in Service Design on B2B SaaS solutions.
• You have a portfolio that demonstrates your experience in human-centered and service design, as well as in depth experience in design thinking and methodologies
• You have experience in coaching and mentoring members of the team
• You have an advanced understanding of information architecture
• You know how to build workflows and processes that foster a high level of quality and refinement on design outcomes
• You have experience engaging with Customer Service and Operations teams as internal customers
• Ability to work within a self-directed and proactive culture
• You are business-fluent in written and spoken English and German
• Experience working in a regulated environment (Banking, Insurance, Taxation, etc) preferred but not essential