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ARCHIVEDAgency / ConsultancyFull Time

Senior Service Designer

intive

intive

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Senior
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  • LocationGermany flagMünchen, BY
  • RemoteNo
  • Work Styleonsite
  • SenioritySenior
  • Experience5–7 years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryAgency / Consultancy
  • Posted311w ago
  • ExpiresApril 3, 2023
Skills
service designdesign thinkingux strategyuser researchqualitative researchquantitative researchusability testingjourney mappingservice blueprintbusiness designprototypingwireframingux designworkshop facilitation
Benefits
professional development
Cross-Functional Partners
design
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€70k
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From the 2026 Salary(+) Report

€70k

median base salary

€62k€89k
LowHigh

Based on 34 respondents

senior roles in Germany

Explore Full Report →
INTIVE WOULD LIKE TO HIRE YOU AS A SENIOR SERVICE DESIGNER (M / F / N) TO STRENGTHEN OUR GROWING TEAM IN MUNICH.
WITH US, DESIGN AND TECHNOLOGY GO HAND IN HAND. IN AN AGILE ENVIRONMENT, YOU WILL IMPLEMENT IDEAS WITH US IN DIGITAL REALITY AND SHAPE THE FUTURE OF OUR CUSTOMERS SUCH AS AUDI, DEUTSCHE TELEKOM, ESPRIT OR VORWERK.
WE ARE VISIONARIES, INNOVATORS AND PIONEERS IN THE DIGITAL WORLD. IF THAT ALSO APPLIES TO YOU, THEN GET IN TOUCH! WE WOULD LIKE TO WORK WITH YOU.

You fit in with us if you:

  • you have at least 5-7 years of relevant experience in strategy or service design for a digital agency, innovation consultancy or tech company
  • Have a passion for digital topics and can develop a strong empathy for the customer under holistic, methodical, user-centered approaches
  • have many years of experience in creating and setting up convincing and expressive presentations as well as customer workshops
  • you have a winning communicative personality with strong presentation skills and experience in moderation
  • Have gained experience working on the preparation of offers
  • Have very good analytical and conceptual skills and combine these with a high degree of problem-solving and teamwork skills
  • be able to demonstrate in-depth knowledge and practical experience with methods such as customer journey mapping, experience mapping, service blueprinting, business design or design thinking
  • practical experience with the current wireframing or Prototyping tools
  • Challenging creatively established thinking, always respecting different points of view and encouraging constructive feedback from customers and colleagues
  • You have strong language skills in German and English, both written and spoken

You get extra points for:

  • your experience as a keynote speaker or for teaching
  • your commitment to meetups

As part of our team you will:

  • Lead the development of UX and service design concepts down to the smallest detail based on user needs at all phases of a project – from research, concept development, design refinement to prototyping and user testing
  • Implement creative ideas into strategic innovation and transform them into inspiring holistic UX concepts
  • Present your concepts to the customer with the help of meaningful storyboards, personas, user flow scenarios, user journeys, flowcharts, interactive mock-ups and design prototypes
  • Set up and carry out user and market research with qualitative and quantitative research methods as well as user tests
  • work in close cooperation with the digital product designers and the customer on the various phases of the project
  • be responsible for customer communication as well as the organization and moderation of workshops and presentations in close cooperation with the customer
  • Developing supportive solutions in the pre-sales phase and pitching them to the customer as well as subsequently taking on the lead in preparing the offer

We offer you:

  • A job in a fast growing and innovative industry
  • A responsible task with time management!
  • Cooperation with a competent and motivated team
  • You will have your own laptop and smartphone including a mobile phone contract for professional and private use
  • Individual training and development opportunities
  • A good work-life balance
  • A competitive salary

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