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ARCHIVEDLogistics and supply chainFull Time

Service Designer (f / m / d)

Deutsche Bahn

Deutsche Bahn

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Level
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  • LocationGermany flagFrankfurt am Main, HE
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Level
  • TypeFull Time
  • SalaryUnspecified
  • IndustryLogistics and supply chain
  • Posted294w ago
  • ExpiresApril 6, 2021
Skills
service designprocess mappingbusiness designagilecontinuous improvement
Cross-Functional Partners
engineeringmarketingbusiness stakeholders
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€64k
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From the 2026 Salary(+) Report

€64k

median base salary

€55k€73k
LowHigh

Based on 18 respondents

mid roles in Germany

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Your tasks: 
  • You advise the teams offering services on the order portal, end-to-end along the order-to-cash process, starting from the receipt of a customer order through to the settlement of the outstanding claim
  • You analyze, model and coordinate the introduction of smooth processes for service provision
  • You support and enable service-providing teams in the context of the placement and implementation of your services towards a functioning orderability, availability and billing
  • With your analytical skills you will examine the existing performance processes and thus gain important insights into potential for improvement
  • You always have an open ear for customer inquiries and suggestions and answer them competently and solution-oriented
Your profile: 
  • You have successfully completed your studies or your training in business informatics or you have a comparable training with corresponding professional experience
  • You have a good understanding of processes and methods in the design, business and IT environment
  • Perfect if you have already gained experience in marketing and / or shop systems
  • You will be able to understand and analyze the technical requirements of our customers in order to develop solutions
  • You have already been able to apply agile methods such as Scrum or Kanban in practice and you really enjoy it
  • Last but not least, you are an absolute team player, have good communication skills and bring a high level of curiosity and willingness to learn

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