Service Designer (m / f / d)

You will

• Analyze existing processes such as the opening of a current account in interdisciplinary teams holistically and across touchpoints, identify optimization potentials, make them understandable for stakeholders and translate them into concrete recommendations for action

• When developing new products and services, you can use your expertise and your method case to help focus on the user and thus contribute to successful development and provision

• Develop and carry out workshops with clients, stakeholders and internal teams in order to develop testable prototypes from new service ideas

• Identify suitable research measures and carry them out together with our research team as well as develop service blueprints, user journey maps and personae

• Create UX and service design concepts together in interdisciplinary teams – from the first sketches to go live

You are

• interested in the digitization of the traditional banking industry and at the same time following the developments in the FinTech market

• Has been working in service design and / or user experience for at least 2-3 years

• Proven to be very successful in the field of service design

• with a relevant degree (e.g. in human-computer interaction, communication design, psychology, sociology, …) you are well equipped for the job with us

• A know-how carrier in your field through expertise and in-depth, methodical knowledge in human-centered design

• A real team player due to your appreciative, empathic and communicative nature

• creative, pragmatic in the right places and can think analytically