Senior Service Designer (m/f/d)

What part will you play?

• You will support in the exploration of user and content creator needs and co-create solutions together with UX designers and knowledge experts across departments, supporting both user and business needs.
• Work together with UX Research experts to align customer journey maps to existing data; as well as define new opportunities and research goals to supplement our understanding of the customer.
• Act as a coach and internal expert, supporting multi-disciplinary teams to understand design thinking and service design methodologies and activate them to resolve complex challenges and advocate for greater customer orientation
• You will collaborate with UX professionals and product owners to ensure internal coordination of activities to support the ideal digital customer journey
• Work to iterate upon and support the implementation of the organizations customer journey framework
• You will work with colleagues who must support with customer touchpoints on our digital presence, performing capability assessments and needs analysis, inspiring and empowering them to shape processes and ensure continual improvement of critical journeys.
• You will be responsible for creation of customer journey maps and service design blueprints, bringing together existing knowledge and perspectives from internal experts.
• You will engage with User Researchers, User Experience Designers, Product Managers and Communications Professionals to plan, visualize and define aspirational but achievable journeys and processes by exploiting a range of service design methodologies and tools.