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ARCHIVEDTelecommunicationFull Time

Senior Service Designer

Telekom HU

Telekom HU

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Senior
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  • LocationHungary flagBudapest, Hungary
  • RemoteNo
  • Work Styleonsite
  • SenioritySenior
  • Experience6+ years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryTelecommunication
  • Posted19w ago
  • ExpiresJune 7, 2026
Skills
service designdesign thinkingjourney mappingservice blueprintuser researchusability testingux designsystems thinkingcustomer experiencestrategic designworkshop facilitationstakeholder management
Cross-Functional Partners
product managementsalesengineeringux design

What we count on you for:

  • You make the critical breakpoints of the B2B customer journey and internal operations visible
  • As an independent professional partner, you will be involved in key enterprise initiatives
  • You structure and visualize the critical points of the customer journey and operations
  • You make development suggestions that improve both the customer experience and internal operations

Your main tasks:

  • Mapping, analyzing, designing or redesigning B2B service journeys
  • Creating end-to-end service journeys and service blueprints, coordinating frontstage and backstage elements, collaborating with process designer colleagues
  • Participation in customer and stakeholder research, interviews, and analysis
  • Implementing UX aspects in the design of digital touchpoints, in close collaboration with UX/UI, product and development teams
  • Structuring and translating complex problems into feasible service concepts
  • Identify opportunities to improve customer experience, operational efficiency, and service quality
  • Close collaboration with product, sales, process, campaign and IT teams
  • Using service design tools and approaches from discovery to implementation support
  • Developing solution concepts that are both desirable to the customer, feasible for the organization, and commercially valuable
  • Developing proposals for priorities and development directions
  • Validate, iterate and track the impact of designed solutions using relevant metrics
  • Evangelizing service design thinking within the organization, as a professional partner

We are looking for you if:

  • Do you have experience in UX research, usability testing or digital service design?
  • You have several years of experience in service design, CX, journey design or similar strategic design roles
  • Have you worked in a complex, multi-stakeholder, multi-channel service environment?
  • Are you strong in systems thinking, structuring and stakeholder alignment?
  • You are confident in using journey maps, service blueprints, stakeholder maps and similar service design tools
  • You not only uncover problems, but also take the work through from discovery to proposal and implementation support
  • Are you able to manage the customer experience along with operational, process and system realities?
  • You work well with product, technology, delivery and business teams
  • You are a strong facilitator, communicate clearly, and can credibly influence stakeholders at different levels

It is an advantage:

  • Experience in B2B, enterprise, telco or complex digital services environments
  • You have knowledge in behavioral science, service psychology or customer decision-making
  • Experience in planning based on business and operational metrics
  • Experience in projects related to experience improvement, service transformation or operating model
  • Experience in an English-speaking, cross-functional or corporate environment