Senior Service Designer
DNV
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
Pune, Maharashtra, India - RemoteNo
- Work Styleonsite
- SenioritySenior
- Experience6+ years
- TypeFull Time
- SalaryUnspecified
- IndustryPublic Safety
- Departmentuser experience enablement
- Posted76w ago
- ExpiresJune 15, 2025
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.₹2.5mExpand ▾
From the 2026 Salary(+) Report
₹2.5m
median base salary
Based on 16 respondents
senior roles in India
About The Role
DNV – Digital Solutions is looking for a passionate and strategic Senior Service Designer to join our User Experience enablement team. As an operation we are responsible for developing world-class software for managing risk and asset management in a broad range of industries.
Your mission will be to help us improve the end-to-end customer journey, from first interaction to renewal — by designing seamless journeys that align with customer needs and business goals.
As a Service Designer, you will work across silos and collaborate with cross-functional teams including UX, Product, Marketing, Sales, and Customer Success to uncover insights, identify pain points, and shape better experiences across channels and touchpoints.
Key Responsibilities
- Facilitate journey mapping, service blueprinting, and workshops with internal stakeholders.
- Understanding customer and user needs through qualitative and quantitative research.
- Visualize and communicate current and future-state journeys.
- Translate insights into actionable opportunities and concepts.
- Identify and drive improvements to our journey (E.g. onboarding, support, and renewal experiences.
- Advocate for a holistic and customer-centric mindset across the organization.