Senior Service Designer

Job Role:

Responsibilities:

• Take full, overall accountability for the definition of the end to end service design of the product, service or proposition, ensuring business objectives are aligned with the design
• Work with NPD team at solution level to support PI planning, scoping, do impact assessment and define high level operating model
• Ensure that the network, service and related operational support requirements are fully captured, understood, agreed, consistent and communicated according to the company standards
• Own the balance between cost, quality and time for all design solutions, and for ensuring the design integrity of all launched products
• Provide pressure and challenge to proceed at pace and with rigour, whilst maintaining good working relationships with colleagues across the business
• Provide the SME support and steer to the team, along with guidance as per POM and product types B&C