Senior Service Designer

As an Expert Service Designer, you will be involved in multidisciplinary innovation projects where you will apply your technical skills and supporting your team colleagues through your experience and taking responsibility for increasingly challenging and complex projects. You will report to Head of Service Design.

Main Areas Of Activities

Develop and execute user/market/technology research plans with a variety of research methods with users and subject matter experts

Identify opportunities and re-framing problems from complex systems

Communicate new visions and opportunities in creative and inspiring ways to diverse audiences (clients, executives, startups and investors)

Develop full end-to-end service experience strategies and value preposition

Develop innovative business models to identify revenue opportunities, sustainability, infrastructure and growth

Organize and facilitate creative workshops with diverse audiences (both in person and remote)

Developing, prototyping and validating service concepts with product and technical teams

Experience in working in a startup environment or an entrepreneurial business is a plus

Required Background And Technical Skills

Technical competences: applied expertise in service design and/or business design, that covers applied knowledge of system thinking, lean startup and/or design thinking; Relevant experience in facilitating different types of workshops; proven professional experience in applying methodologies within service design, design thinking or business design (customer journey mapping, empathy maps, service blueprints, business modelling, value proposition etc.…); strong written and verbal communication skills, including excellent presentation skills and storytelling; experience in project managing small and medium size projects (1-3 months in length with teams of 2-5 people in diverse disciplines); Demonstrated ability to communicate design ideas using visualizations tools;

Tools: Good knowledge in various visualization/prototyping tools (Adobe Creative Suite, Sketch, InVision, PPT); good knowledge of the Microsoft Office Suite.

Other Skills And Required Characteristics

Education: Master’s degree or PhD in Service Design, Product Service Design or Business Administration (MBA)

Work experience: 3 to 6 years of work experience in a professional setting with similar duties in design, marketing, business strategy or entrepreneurship

Languages: English (B2). Good business command of the English language (both written and spoken)

Personal skills: Ability to work in a team, team building and lead, strong attitude to collaborative problem solving, self-learning abilities, passion for emerging technologies and willing to deep dive into the discipline, obsession for detail

Travel: Available to business trips in Italy and abroad