Senior UX Service Designer

We are looking for a talented Senior Service and UX Designer for our design studio in Rome who is keen to join a global design studio to humanize complexity and to have a positive impact on people’s life.

As a Senior Designer you will be asked to manage all aspects of a project: business, client relationship, team, design approach, economics.
You’ll be a prominent client contact from early stages, supporting Client Engagers in developing and leading trustworthy relationships with clients.

As ‘Untangler’ part of Tangity’s family you will find:
•    Multicultural environment
•    Possibility to work on international projects and initiatives
•    Purpose-driven culture
•    20/80 program to support your ideas to have a positive impact on society
•    Empathy and Flexibility

This is an amazing time to join the company as we continue to rapidly grow.

If you feel that you are up for a challenge, please apply with your CV and portfolio.

Required Skills

•    At least 5 years of Service and UX Design experience
•    Design, scope and run research (ethnographic & human-centered) processes, insight gathering, critical thinking, concept generation and validation
•    Plan and facilitate workshops
•    Help clients and stakeholders to better frame design challenges
•    Strong presentation skills, the ability to articulate design intent to project teams and stakeholders
•    Use prototyping methods to visualize and quickly validate hypothesis
•    Manage multiple stakeholders’ needs, interests, priorities, and expectations effectively and sensitively
•    Design services and experiences within (or for) a large organization
•    Work independently to deliver a project from start to finish
•    Create key deliverables (i.e.: research output, detailed user journeys, service blueprint, system map, stakeholder map, storyboards, scenarios, interaction models, wireframes & prototypes for complex systems, testing plan)
•    Mentor Design team
•    Manage the project budget and timelines
•    You must be future focused and curious for innovation
•    Be an ambassador for the importance of design towards clients
•    Disrupt and influence, whilst picking your battles
•    Curious about modern technology and how to leverage it to create better user experiences
•    Collaborate cross-departments to produce high quality work
•    Excellent communication skills
•    Strong stakeholder management
•    Business fluent in English and Italian (oral and written).

As part of the Service/UX team you should also be:
•    Great teammate – we appreciate and always help each other’s
•    Acting with integrity – we value honesty and doing the right thing
•    Smart – we are critically thinking individuals
•    Committed to quality – whether it is a good design, or well-written email, we never cut corners
•    Lateral thinker
•    Fun-loving – we like to laugh, socialize, and have a great relationship with our colleagues.