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ARCHIVEDFarmingFull Time

Service Designer

Sime Darby Plantation

Sime Darby Plantation

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Level
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  • LocationMalaysia flagSelangor, Malaysia
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Level
  • Experience3+ years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryFarming
  • Departmentdigital team
  • Posted172w ago
  • ExpiresAugust 12, 2023
Skills
service designdesign thinkingjourney mappingservice blueprintusability testinguser researchinterviewsdesk researchworkshop facilitationprototypingwireframingcustomer experience
Tools
adobe creative suitefigmamiromuralinvision
Benefits
professional development
Cross-Functional Partners
business stakeholdersstrategyarchitecture

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!

Job Description:

Responsibilities

  • Leading service design projects from conception to execution.
  • Creating journey maps and service blueprints identifying opportunities to standardise experience and innovate through technology.
  • Designing new and/or improved seamless services for the target user’s experience. Designing also to implement and scale the experience.
  • Testing Digital projects and services with users, gathering feedback and sharing learnings with other teams. Identifying opportunities to iteratively improve.
  • Establishing service design best practices within the organisation, including building a service playbook with the aim to standardise digital service decisions across various offerings.
  • Collaborating with consumer and service-oriented businesses that are leaders in the field to internalise their service innovation practices.
  • Working with other Service Designers to establish a pool of service design navigators throughout the organisation.

Knowledge and Skill

Education / Professional Qualification

  • A degree in business, design, research or relevant educational background.
  • Certification in Design Thinking, Service Design, and/or Business Innovation is desirable.

Professional Experience

  • 3+ years of professional experience in all stages of the design process such as scoping the research, leading fieldwork, conducting user interviews, performing desk research, synthesizing inputs, and articulating insights.
  • Strong facilitation skills in running design sprints and designathons, and excellent presentation and communication skills in English.
  • Experience scaling a service or a startup is desirable.

Competencies

Technical

  • Knowledge of design and graphics production software such as Adobe Creative Suite, Figma
  • Team collaboration software such as Miro or Mural
  • Prototyping and wireframing software such as Invision
  • Strong understanding of service metrics, user growth, and growth hacking strategies
  • Appreciation of new technologies such as ML and AI, IOT, and Robotics

Leadership

  • Experience consulting/advising business stakeholders on digital strategy and design. Excellent communication and presentation skills.

Impact / Accountability

  • Developing and maintaining Service Blueprints that easily explain how the service is performed and received.
  • Identification of gaps, challenges, or opportunities through holistic service design this influencing business units to engage the Digital team on proposed solutions.
  • Designing and owning prototypes that will be passed on to engineering teams for development of digital solutions.

Problem Solving / Decision Making

  • Applying user-centered thinking, always solving for the users and/or customers of services.
  • Aligning, integrating, and stacking multiple services that create the best experience.
  • Becoming aware of the strategy and KPIs for various business units to find solutions that enable or accelerate their business goals.

Interaction

  • Getting business unit leads to input and then own the service blueprints that you assisted in preparing.
  • Storytelling and explaining simply and clearly where the gaps, challenges, or opportunities lie in designing holistically and/or redesigning services.
  • Collaborating with Business Analysts and Strategists in early-stage initiative design and to strengthen the business value case for proposed solutions.
  • Influencing business unit owners and stakeholders to adopt proposed solutions.
  • Working with Product Architects and software engineers and guiding them on the user experience (UX) for solutions.