Senior Service Designer

Are you interested in making a real difference in the lives of New Zealanders? Do you have a passion for making government services easy for people to use? Joining the Department of Internal Affairs might be the next step for you.

We have permanent opportunities for Senior Service Designers to join the Planning Design and Assurance Group within the Service Delivery and Operations branch

At Service Delivery and Operations, we are the face of DIA. Whether we’re helping to register births, deaths or marriages, or assisting in passport applications, community grants or civil union and name change registrations, we’re dedicated to serving the needs of New Zealanders.

As a Senior Service Designer, your key role is leading and delivering customer-centred design across our full range of services including life events; citizenship and identity related services as well as charities services and community operations.

To be successful in this role, you will need a senior level of experience and demonstrated capability in:

• leading and supporting service designers and advisors in the delivery of service design related work and activities across projects and initiatives
• delivering evidence-based service design – to inform decision-making and make sure services are designed and developed around the needs of people who use them
• a collaborative working style with business analysts, subject matter experts, architects and developers to design, develop and implement customer experience improvements and changes to services
• key service design skills at a senior level – customer/user research, journey mapping, identifying and using insights to develop innovative services, workshop facilitation, wire-framing, prototype development and testing, usability testing
• the ability to plan and manage assigned service design work and activities (for yourself and others)
• successful and timely delivery against challenging timeframes.

It would be great if you also had some familiarity with:

• UX and UI design for digital services
• New Zealand Government web standards (accessibility and usability)
• agile development methodology