Service Designer

At Mibanco, the bank specialized in microfinance under the Credicorp Group, we are looking for a passionate, analytical person with great ideas to make an impact on the lives of micro and small entrepreneurs in the country by joining our team as: Service Designer.

What would your main responsibilities be?

• Carry out the necessary diagnosis for generating a new business opportunity or improving the experience of an existing business.
• Identify tactical and strategic opportunities related to your assignment, creating a memorable value proposition and a consistent end-to-end experience.
• Ground and highlight the deliverables of proposals and services according to the assigned task: business challenge, target audience profile, diagnosis, insights, design principles, areas of opportunity, value proposition, and business model.
• Identify and support opportunities for synergy and efficiency in your assignment, as well as with other areas, systems, or processes of the bank and the Credicorp Group.
• Influence business decision-making based on customer needs, the value proposition, and the business model, through socialization with multi-functional teams and C-level executives.

What are we looking for?

• Professionals in Industrial Design, UX Design, Psychology, Anthropology, Sociology, Industrial Engineering, Business Engineering, Administration, Communication, Marketing, or related fields.
• 3 to 6 years of experience in the role of Service Designer.
• Demonstrable experience in designing user experiences, with a focus on Journeys and Service Blueprints.
• Practical knowledge in qualitative and quantitative research with PL/SQL management.
• Hands-on experience in Service Design and Behavioral Design.
• Proficiency in Figma, Miro, Mura, Microsoft Office at intermediate level.
• Desirable tools: AI SQL, Maze, Optimal Workshop.
• Intermediate English is desirable.