Service Designer

👉🏽 👉🏽 👉🏽 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿

📣 𝗥𝗲𝗾𝘂𝗶𝘀𝗶𝘁𝗼𝘀:

✅Bachelor’s and/or Technical degree, university professional in Computer Engineering, Software Engineering, Systems Engineering, Industrial Engineering, Computing and Information Technology, Programming, Design, or similar.

✅𝗪𝗵𝗮𝘁 𝘁𝗵𝗮𝘁 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗶𝗻𝗴 𝘁𝗿𝗮𝗯𝗮𝗷𝗮𝗻𝗱 𝗲𝗻𝘁𝗼𝗰𝗸 𝗿𝗲𝗹𝗮𝗰𝗶𝗼𝗻𝗴 𝘁𝗼 𝗮𝗻𝗱 𝗲𝘃𝗲𝗿𝗶𝗲𝗻 𝘁𝗼 𝗮𝗻𝗱 𝗸𝗻𝗼𝘄 𝗿𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁𝗲𝘀, banking, retail and hospitality.

📣 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗶𝗮:

✅ +5 years of 𝗺𝗻𝗶𝗺𝗮𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 position at 𝗲𝗻𝘁𝗼𝗿𝗻𝗼𝘀 𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗲.

✅ Advanced level experience working in 𝗶𝗻𝘃𝗲𝘀𝘁𝗶𝗴𝗮𝗰𝗶𝗼𝗻 𝗕𝗹𝘂𝗲𝗽𝗿𝗶𝗻𝘁 𝗲𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰𝗮 (𝗗𝗲𝘀𝗶𝗴𝗻 𝗕𝗹𝘂𝗲𝗽𝗿𝗶𝗻𝘁 𝗱𝗲 𝘂𝘀𝘂𝗮𝗿𝗶𝗼 𝗲𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰𝗮 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵), 𝗹𝗶𝗱𝗲𝗿𝗮𝗻𝗱𝗼 or 𝗽𝗮𝗿𝘁𝗶𝗰𝗶𝗽𝗮𝗻𝗱𝗼 in 𝟮 𝗽𝗿𝗼𝗰𝗲𝘀𝗼𝘀 𝗱𝗲 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗱𝗲 𝗜𝗻𝗶𝗰𝗶𝗼 𝗮 𝗙𝗶𝗻.

✅ 𝗜𝗻𝘁𝗲𝗿𝗺𝗲𝗱𝗶𝗮/𝗔𝘃𝗮𝗻𝘇𝗮𝗱𝗮 𝗼𝗿𝗸𝘀𝗵𝗼𝗽 𝗱𝗲 𝗶𝗱𝗲𝗮𝗰𝗶𝗼𝗻 𝗶𝗱𝗲𝗮𝗹𝗺𝗲𝗻𝘁 𝗵𝗮𝘆𝗮 …�𝗿𝗸𝘀𝗵𝗼𝗽 𝗱𝗲 𝗶𝗱𝗲𝗮𝗹𝗺𝗲𝗻𝘁 𝗹𝗶𝗱𝗲𝗿𝗮𝗱𝗼 𝘂𝗻𝗼.

✅ Advanced level experience working in 𝗱𝗶𝘀𝗲𝗿 𝗲𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝗰𝗶𝗼𝗻 𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗲𝘀 (W𝗘𝗕) and 𝘀𝗲𝗿𝘃𝗶𝗰𝗶𝗼𝘀 𝗮𝗻𝗮́𝗹𝗼𝗴𝗼𝘀.

✅ Experience working in 𝘀𝗾𝘂𝗮𝗱𝘀 𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗲𝘀 (e.g. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗢𝘄𝗻𝗲𝗿, 𝗲𝗾𝘂𝗶𝗽𝗼 𝗱𝗲𝘀𝗮𝗿𝗿𝗼𝗹𝗹𝗼, 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗱𝗶𝘀𝗲𝗮𝗱 𝗼𝗳 𝗽𝗿𝗼𝗱𝘂𝗰𝘁).

✅ 𝗪𝗵𝗮𝗿𝗲 𝗺𝗮𝗽𝗲𝗿 𝗽𝗿𝗼𝗰𝗲𝘀𝗼𝘀, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝘆𝗼𝘂 𝗕𝗹𝘂𝗲𝗽𝗿𝗶𝗻𝘁.

✅ Experience at 𝗮𝘃𝗮𝗻𝘇𝗮𝗱𝗼 𝗶𝗻𝗶𝗰𝗶𝗮𝘁𝗶𝘃𝗮𝘀 𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗲 𝗕𝟮𝗖.

✅ Experience working with 𝗲𝗾𝘂𝗶𝗽𝗼𝘀 𝗱𝗲 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗼 𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗲 𝘀𝗵𝗮𝘁 𝗮𝘃𝗮𝗻𝘇𝗮𝗱𝗼.

✅ Experience designing processes in the 𝗙𝗿𝗼𝗻𝘁 (client-facing) and the 𝗕𝗮𝗰𝗸 (operation-facing).

𝗗𝗲𝘀𝗲𝗮𝗯𝗹𝗲𝘀:

Knowledge in 𝗶𝗻𝘃𝗲𝘀𝘁𝗶𝗴𝗮𝗰𝗶𝗼𝗻 𝘁𝗮𝗰𝘁𝗶𝗰𝗮𝗻 𝗶𝗻 𝘁𝗮𝗰𝘁𝗶𝗰𝗮𝗻 𝗮𝗻 𝗶𝗻 𝘁𝗮𝗰𝘁𝗶𝗰𝗮𝗻𝗴𝗲𝘀 (𝗨𝗫𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵)

Knowledge of 𝗱𝗶𝘀𝗲𝗼 𝗲𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝗰𝗶𝗼𝗻 𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗲𝘀 (𝗔𝗣𝗣)

𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗶𝗮 𝗲𝗻 𝗶𝗻𝗶𝗰𝗶𝗮𝘁𝗶𝘃𝗮𝘀 𝗱𝗶𝗴𝗶𝘁𝗮𝗹𝗲𝘀 𝗕𝟮𝗕

Specialized knowledge according to the initiative: 𝗖𝗼𝗻𝗼𝗰𝗶𝗺𝗶𝗲𝗻𝘁𝗼𝘀 𝗱𝗲 𝗖𝗫.

Intermediate knowledge of customer experience metrics (NPS, CSAT, etc.)

📣 𝗙𝘂𝗻𝗰𝗶𝗼𝗻𝗲𝘀:

✅ Track improvements to the first version of the digital product.

✅ Present a training plan to the operation as a deliverable, put together a set of service and product improvements.

✅ Scaling the current solution with its drawbacks and opportunities.

✅ Coordinate with IT and operations teams to implement the solution across different stores and support employees throughout each training session.