Service Designer

What do we expect from you?

• Professionals or technicians in the fields of: Industrial Design, Design in general,
• Industrial engineering or related field
• Desirable certification in innovation methodologies, design thinking, process engineering, UX.
• Minimum of 3 to 4 years of experience in innovation and/or digital transformation
• Desirable experience in building digital products and/or services

Technical knowledge:

• Creative problem solving
• User research (quantitative / qualitative)
• Analysis and synthesis (quantity / quality)
• Mapeo de journeys / blueprints (as is / to be)
• Conceptualization (definition of research-based solutions)
• Design of prototypes and service pilots
• Measurement of experiments and refinement
• Facilitation of sessions and workshops with stakeholders
• Project management (planning, organizing and executing service design projects, including managing deadlines and resources)

Soft skills:

• Assertive communication
• Empathy
• Collaborative work
• Facilitation and moderation
• Strategic thinking
• Creativity

What will your challenges be?

• Collaborate with the PM in defining OKRs, roadmap and product .
• Analyze and map  the current experience (“as is”) and design the ideal experience (“to be”) .
• Define MVPs, prototypes, and experiments  to validate user-centric solutions.
• Drive continuous,  data-driven improvements and support the technical team in their implementation.
• Coordinate with internal areas  for comprehensive solutions and comply with safety and person-centered care policies .
• Leading projects to improve  experience and processes, following up with stakeholders.