ARCHIVEDAgency / ConsultancyFull Time
Service Designer
ZAT | Data & AI LATAM
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-LevelExpand ▾
- Location
Surquillo, Peru - RemoteNo
- Work Styleonsite
- SeniorityMid-Level
- Experience3+ years
- TypeFull Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Posted31w ago
- ExpiresApril 25, 2026
Skills
service designjourney mappingservice blueprintecosystem mappingprototypingstoryboardingdata analysisqualitative researchquantitative research
Cross-Functional Partners
operations
Profile
- Bachelor’s degree or technical graduate in Systems Engineering, Computer Science, Marketing, Design, Visual Communication, or related fields.
- Minimum of 3 years of experience working as a Service Designer.
- Practical experience in mapping experiences and creating service prototypes to illustrate and validate solutions (Customer Journeys, Service Blueprints, Storyboards, Role Play, among others).
- Advanced knowledge of Service Design methodologies, including Service Blueprints, Customer Journey Mapping, and Service Ecosystems.
- Skilled in data visualization tools and capable of synthesizing actionable insights from qualitative and quantitative research.
Responsibilities
- Design end-to-end (omnichannel) journeys.
- Connect channels, processes, and people.
- Identify service breakdowns.
- Optimize backstage and operations.
- Establish service standards.
- Align experience with business goals.