Junior Service Designer

We are looking for a designer service in the research and innovation design department of CX.

• Create a seamless, human-centered experience with AUTODOC products, taking into account all the intersections;
• Identify tasks in which customers need help, identify unmet customer needs;
• Proactive work with product owners to implement design methodology, human orientation, from product idea phase to scaling and optimization to provide desirable, vital and practical experience;
• Manage service design initiatives from start to finish, directing other members of cross-functional teams;
• Management of sociological and user research together with team research;
• Assistance in the implementation and improvement of the product development process, creation of new tools, methodologies and innovative approaches for teams
• Introduce a culture of thinking design for all company teams;
• Facilitate service design sprints.

• Deep understanding of theories and methodologies of service design;
• Experience in sociological and marketing research;
• Working in companies of 1,000 people will be an advantage;
• Excellent presentation and moderation skills;
• Mastery of Figma, Sketch, Adobe Creative Suite, Mural, Miro or other design and management tools;
• Experience working with remote distributed teams;
• Preferred qualification – customer experience management, marketing, customer support services;
• Mastery of human-centered design methodologies and rapid idea-generating processes such as Lean XD and Design Sprints;
• Experience in managing primary research, including research planning, recruitment, moderation, analysis and knowledge sharing;
• Proficiency in Ukrainian and English, from B2