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ARCHIVEDTransport and mobilityFull Time

Service Designer

Innovation & Engineering HUB

Innovation & Engineering HUB

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Level
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  • LocationPortugal flagLisboa, Lisboa
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Level
  • TypeFull Time
  • SalaryUnspecified
  • IndustryTransport and mobility
  • Departmentee
  • Posted218w ago
  • ExpiresSeptember 19, 2022
Skills
user researchjourney mappingprocess mappingworkshop facilitationstakeholder managementservice designdesign thinkingsystems thinkinginformation architecture
Tools
adobe creative suitehtmlmicrosoft teams
Cross-Functional Partners
user researchproduct managementengineeringoperations

Your Responsibilities:

    • Working closely with user researchers and experts to drive the discovery efforts around the problem with technical complexity;
    • Draw complex topics in simple understandable graphics and transform this in user journeys;
    • Facilitating collaborative sessions with multidisciplinary teams and actively partnering with all relevant stakeholders;
    • Communicating and envisioning concepts and leading discussions to improve outcomes from a user-centered, system, and business perspective;
    • Support the team (focus on tooling and infrastructure) to develop practices and rituals to design user-centered services and elevate the system thinking;
    • Recognize a valuable input from the product team located at the MAN Engineering Hub for publishing the article in LinkedIn, newsletter, MAN-Intranet, MS Teams;
    • Organize and manage a developer community within EE (and friends)that will motivate for attendance;

Your Skills:

    • Bachelor degree in Marketing, graphic design, art history, creative writing, web design, marketing, advertising or communication;
    • Hands on experience with Adobe’s Photoshop, InDesign and Illustrator software. Desirable HTML and other web design applications;
    • You are strong in communication;
    • You have a portfolio that demonstrates your experience in human-centered and service design, as well as in depth experience in design thinking and methodologies;
    • You have an advanced understanding of information and technical architecture;
    • You know how to build workflows and processes that foster a high level of quality and refinement on design outcomes;
    • You have experience engaging with the operation team with the other departments as internal customers;
    • Ability to work within a self-directed and proactive culture;
    • Fluent in English, German language skills are advantage;
    • Experience with writing in press style.