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ARCHIVEDAcademia and educationFull Time

Service Designer

Springboard

Springboard

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Level
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  • LocationGrand Junction, CO
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Level
  • Experience3+ years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryAcademia and education
  • Posted240w ago
  • ExpiresApril 17, 2022
Skills
user researchqualitative researchquantitative researchworkshop facilitationjourney mappingservice blueprintstoryboardingservice designdesign thinkingux designwireframingprototypinginformation architecturesystems thinking
Tools
figmamiro
Cross-Functional Partners
designcustomer serviceproduct managementengineeringoperations

What you’ll do:

    • Research and Documentation: Conduct and facilitate research and collaborative workshops; synthesize findings and create relevant artifacts—journey maps, service blueprints, storyboards, and slide decks—to visually communicate student, mentor, and employee experiences.
    • Cross-functional collaboration: Be comfortable working across multiple systems – projects could touch software development, operations optimization, digital and service workflows. Collaborate with product design, instructional design, mentor operations, career services, product, and engineering to create sustainable processes and experiences.
    • UX & UI Design: You’ll identify issues and gaps in our product experience. You’ll analyze different possible scenarios, then adeptly wireframe and prototype solutions, using simple information architecture and a consistent design language.
    • Design Advocacy and Stewardship: Assess, define, execute, and support best practices in the development and improvement of services and systems throughout the organization.
    • Approach: Rapidly produce concepts, workflows, and prototypes while understanding when deeper exploration is warranted or when to try another method—shift between big-picture and detail-oriented thinking.

Qualifications:

    • 3+ years professional product or service design experience
    • Make sure to provide a link to your portfolio on your resume/in your application
    • Expertise in design and systems thinking
    • Experience employing a range of design tools and methodologies
    • Fluency in quantitative and qualitative research skills
    • Fluency in verbal and visual communication tools (Figma, Miro, etc.)
    • Highly collaborative, with experience working alongside other design competencies, engineering, operations, and course development teams
    • Comfortable in fast-paced and ambiguous work environments
    • Passionate about Springboard’s mission to transform student lives
    • Background in the education industry is a plus, not a requirement.