Service Designer

JOB DESCRIPTION

On the Dock you will find:

• people who dare the impossible
• Who dream our customers’ dreams
• We embrace different perspectives
• freedom with responsibility
• Opportunity to build something new
• personal and professional development
• Collaboration and Flexibility
• Opportunity to participate in the dematerialization of the financial market

How is our Design team ? 

• Our team is responsible for caring for and designing the best experiences of using a great SaaS product of the company, getting involved “proactively” in its evolution.

MAIN RESPONSIBILITIES

And what will the day-to-day be like? 

You will be responsible for:

• Stimulate and develop innovation projects (internal or external);
• Observe opportunities for change in processes and services;
• Involve professionals from other teams to discuss changes, improvements, innovation;
• Organize internal processes and resources in order to meet the customer’s needs and  job to be done  ;
• Document the entire process and alignment with the UX area to maintain the same standardization and consolidation of all areas involved;
• Organize meetings for ideation, understanding and synthesis;
• Develop the design of concepts and processes;
• Prototyping and testing.

REQUIREMENTS AND SKILLS

What do we expect from you? 

• Knowledge in CX, UX, Lean;
• Ability to connect people;
• Knowledge in BPM;
• Ability to document complex projects.

⭐ Before anything else, know that you will stand out very well on our team, if:⭐

• Think outside the box and promote the “new”;
• Be aware of changes and updates in the market;
• Propose solutions to problems in a creative way;
• Always being annoyed with the way we do things;
• Be a questioner;
• Have an interest or experience in the financial world.