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ARCHIVEDTechnologyFull Time

Service Designer

Digiterra

Digiterra

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Level
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  • LocationJohannesburg, GP
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Level
  • Experience3+ years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryTechnology
  • Posted255w ago
  • ExpiresJanuary 3, 2022
Skills
synthesisuser researchusability testingjourney mappingprocess mappingcustomer experienceservice designpersonas
Cross-Functional Partners
product managementux designdesign
  • Determining and applying appropriate design synthesis methods
  • Support and participate in design research and testing
  • Map the existing or intended client experience using relevant client experience artifacts
  • Produce supporting client experience artifacts such as experience maps, persona’s, client journey maps, etc.
  • Contribute to the design decisions during product development based on client centric perspectives and service design principles.
  • Collaborate with adjacent disciplines, such as PO’s, Tech Leads, UX/UI designers, Design Leads, etc.
  • Brainstorm potential solutions based on research of client needs.

Requirements

  • 3 years of experience design with a specific focus on CX and Service Design (design synthesis, journey mapping and associated artefacts and methodologies)
  • Client focused process Design
  • Business Process
  • Process Design