Service Designer

MAIN RESPONSIBILITIES

• Evangelization of agile methodology best practices in the Customer Success team;
• Facilitate the removal of impediments that impact the cell’s work;
• To be the agent and stimulator of continuous improvement;
• Encourage the execution of Take’s methodology for building, managing and evolving smart contacts;
• Promote cell workflow management according to the agile methodology that is used by it;
• Promote the definition of agility, efficiency and performance metrics with the teams.

REQUIREMENTS AND SKILLS

• Master agile practices and approaches (Scrum, Kanban, Lean, XP, SAFe..);
• Have experience in conducting agile ceremonies (planning, dailys, reviews and retros);
• Have previous experience as a Scrum Master / Agile Master / Agile Coach;
• Have knowledge in facilitation techniques, team building and problem solving;
• Have critical and analytical vision, assess team maturity, point and work on improvements;