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ARCHIVEDSoftware DevelopmentFull Time

Service Designer

Miprint Consulting

Miprint Consulting

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Level
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  • LocationSouth Africa flagJohannesburg, South Africa
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Level
  • TypeFull Time
  • SalaryUnspecified
  • IndustrySoftware Development
  • Departmentdesign team
  • Posted78w ago
  • ExpiresJune 1, 2025
Skills
service designdesign thinkingux designprototypingwireframinguser flowsuser researchjourney mappingservice blueprint
Tools
figmasketchadobe creative suite
Cross-Functional Partners
product managementengineeringux design

We are seeking a Service Designer for our client to join the Design Team and contribute to the Digital Adoption & Potential Message Hyperpersonalisation Projects. The ideal candidate will have experience in UX/UI design and service design methodologies, helping to create seamless and user-centric digital experiences.

Key Responsibilities:

  • Collaborate with cross-functional teams, including product managers, developers, and UX/UI designers, to design and enhance digital services.
  • Conduct user research, journey mapping, and service blueprinting to identify pain points and opportunities for improvement.
  • Design end-to-end service experiences that align with business goals and customer needs.
  • Develop wireframes, prototypes, and user flows to communicate design ideas effectively.
  • Utilize data and insights to create hyper-personalized messaging strategies for digital adoption initiatives.
  • Advocate for user-centered design principles while balancing business and technical constraints.
  • Stay updated with industry trends and best practices in service design, UX/UI, and digital transformation.

Key Requirements & Experience:

  • Proven experience as a Service Designer
  • Experience working on digital adoption initiatives and hyper-personalized messaging projects is a plus.
  • Strong understanding of user research, journey mapping, service blueprinting, and design thinking methodologies.
  • Proficiency in design tools such as Figma, Sketch, Adobe XD, or similar.
  • Ability to translate insights into actionable recommendations and innovative service solutions.
  • Excellent communication and collaboration skills to work effectively with stakeholders at all levels.
  • A portfolio showcasing previous service design and UX/UI projects.