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ARCHIVEDAgency / ConsultancyFull Time

Service Designer

IQbusiness South Africa

IQbusiness South Africa

◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-Senior
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  • LocationSouth Africa flagJohannesburg, GP
  • RemoteNo
  • Work Styleonsite
  • SeniorityMid-Senior
  • Experience4+ years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryAgency / Consultancy
  • Posted286w ago
  • ExpiresJune 4, 2021
Skills
service designhuman-centered designjourney mappingservice blueprintprototypingethnographyworkshop facilitationbusiness designagile
Tools
miroinvisionfigmasketchadobe creative suite
Cross-Functional Partners
stakeholders

Key Job Responsibilities:

  • Understand both the digital, people and process-based system of services in the existing environment
  • Analyze and arrange identified interactions (including touchpoints) into rational user journeys within that service
  • Analyze failures, identify root cause(s) and opportunities for improvement within that service
  • Create prototypes and rapidly iterate proposed solutions that meets the project’s strategic business objectives.
  • Proactively collaborate with key product stakeholders on a regular basis to achieve strategic program objectives

This position will suit someone who has:

  • The ability to collaboratively lead a human-centered design approach that results in a product that is needed, loved and remembered.
  • A co-operative mindset aimed at adding value to the working culture
  • Experience in communicating design solutions to both Design and non-Design-oriented stakeholders, both in-person and via virtual communication & collaboration tools
  • Built digital and physical eco-systems and has an interest and curiosity for technologies that will enable the user experience
  • A passion for products, design and people working in large multi-disciplinary teams

You have the following experience:

  • Proven project experience working within an Agile environment (preferably SCRUM)
  • Proven experience working in the financial services sector is preferable
  • A relevant qualification OR 4 years of experience in Digital Design or designing experiences for consumer products (building experiences in financial services is preferable)
  • A diverse work background that illustrates a technical, business and design mindset, would be advantageous.

Your toolbox will include:

  • Proven experience in conducting, collecting and analyzing ethnographic research
  • Service blueprinting/customer mapping
  • Facilitate and organize creative workshops, with the right stakeholder’s, to co-create solutions
  • Business model design
  • Comfortable using industry-related tools, such as: Miro, Invision, Figma, Sketch or Adobe suite