ARCHIVEDAgency / ConsultancyFull Time
Researcher / Service Designer
Grand
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-LevelExpand ▾
- Location
Madrid, MD - RemoteNo
- Work Styleonsite
- SeniorityMid-Level
- Experience2+ years
- TypeFull Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Posted316w ago
- ExpiresNovember 7, 2020
Skills
qualitative researchquantitative researchuser researchsurveysdata analysisusability testinginterviewsservice designdesign thinkingstrategic designjourney mappingworkshop facilitation
Benefits
annual leave
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.€35kExpand ▾
From the 2026 Salary(+) Report
€35k
median base salary
€32k€38k
LowHigh
Based on 20 respondents
mid roles in Spain
What will a Researcher / Service Designer do?
- Command of a broad set of qualitative, quantitative and user-centered design methods.
- Design hypotheses and lead studies that examine both user behaviour and attitude as well as larger market directions.
- Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys, analysing census data and publicly available data sets.
- Communicate results and illustrate suggestions in compelling and creative ways
- Populate our knowledge base with findings, key personas, journey maps, and industry workflows that help solidify our understanding of how to deliver.
- Deliver actionable and relevant insights to both strategic & tactical product design decisions, ensuring focus on the highest priority things, whether short term customer needs and/or looking ahead to the next big business challenge or market opportunity.
Who does the ideal candidate looks like?
- Fluent or bilingual in English (you will have to pass an English test or provide a C1 certificate).
- A research profile with a minimum of 2 years experience in user-centered strategic design and innovation projects.
- Familiar with Design Thinking methodologies and skills related to qualitative and quantitative research workflows (interactive user tests, workshops, user interviews, etc.).
- With aptitude to present, organise and facilitate workshops with clients.
- Someone disciplined and self-demanding with their own work.
- Be organised and know how to work as a team and also with tight deadlines.
- Proactive and critical thinking.
- Inquisitiveness and intellectual curiosity.
[Please, if you do not meet any of these requirements, refrain from writing to us.
Any application that does not meet these requirements will be automatically discarded.]
Any application that does not meet these requirements will be automatically discarded.]
Desirable:
- Experience with digital transformation projects.
- Master’s degree/training in innovation.
Benefits
- Unlimited (top class) coffee and tea.
- Latest tools and technologies.
- Modern office with amazing views right in the city centre of Madrid.
- 23 days annual leave plus paid bank holidays.
- Expanding workforce with options for permanent positions and career progress for top performers.
We offer a full day and face-to-face position, but we are open to other formulas if both parts are interested (freelance, per project, etc).
Still interested in this opportunity?
Please submit:
- CV
- Cover letter
- Portfolio link or pdf (10mb max)