Service Designer

What we are looking for is …

An expert in Service Design with at least 3 years of experience in design studios or consulting, working on products and clients with great impact.

And specifically, this is what you will do:

• You will design strategies for digital products and omnichannel experiences with agile methodologies and user-centered design practices.
• You will establish the work process and the appropriate dynamics to the specific needs of the project.
• You will communicate ideas and concepts verbally and visually through the creation of deliverables such as presentations, user journeys, people, and more.
• You will carry out research tasks such as interviews, co-creation sessions, etc., with both users and stakeholders.
• You will use your critical and analytical thinking and your creative problem-solving skills.
• You will work with service mapping and strategic proposal techniques (such as service blueprints, business model canvas, value proposition canvas).
• You will facilitate and design strategic design workshop dynamics with clients (workshops).
• You will work collaboratively with multidisciplinary teams and clients.

For that, we need you to have experience …

• In the design of consulting services, studies or large companies.
• In projects to create or improve digital services or products, working in multidisciplinary teams and meeting the established objectives and times.
• Coordinating the project with other disciplines, such as development or data.
• Anticipating and synthesizing the needs of both clients and business and technology teams.
• Doing research tasks with users and stakeholders.
• Facilitating sessions or workshops adapting your speech according to the objective or the trajectory of the participants.
• Managing tools to map the experience and identify the critical points of the process.
• Conceptualizing ideas in creative and actionable design proposals in the context of the project.
• Defining and translating the value proposition of a new service in a convincing way.
• Managing tools to make high impact presentations.

And it would be great if you also knew …

• Use useful design tools for rapid prototyping of solutions, such as Figma / Sketch or Invision.
• Unwrap yourself in English like a fish in water, both orally and in writing.

At Garage we like people who …

• They are autonomous and know how to manage their responsibilities and their time.
• They are demanding of themselves and are constantly in the process of improvement.
• They question and analyze ideas to solve problems.
• They take ownership of their projects, they don’t say “this is not my problem” and they go the extra mile to make the product shine.
• They are flexible, they embrace and embrace change, and they are able to pivot and abandon old ideas.
• They do not expect to solve everything the first time or perfectly and are capable of taking risks and facing error.
• They know how to work with others, put aside their ego and are humble: big team little me .
• They create a positive and collaborative work environment in which all people feel included, valued and accepted.

This is how we like to work:

Excellence is our vital mantra: from the first “hello” with the client to delivery. We are product makers; neither thinkers, nor speakers, nor gurus. We land the solutions we design, we do not sell smoke. We like to take risks, explore and experiment. And the error is allowed.