Service Designer

Here at Alarzel, we are looking for a CX Service Designer for our Barcelona team in an international insurance project.

Location: Barcelona (Currently in remote, we will go back to the office 2/3 days per week when safe)

The candidate will be:

• Providing oversight and facilitating design activities across the company.
• Creating opportunities to solve business challenges with design.
• Participating in the development of projects related to CX and cultural transformation through human-centered Design.
• Providing training materials within the company.
• Work closely with the UX/UI team.

What we require:

• Bachelor’s degree.
• You will have had experience delivering design solutions for a variety of clients of at least 3-4 years.
• We’re looking for candidates that have a background in service and experience design, and a proven track record in applying design thinking in projects.
• The candidate has experience in service/experience design (design research, visualization, service prototyping) and has a portfolio that demonstrates their great work, and their ability to communicate a story.
• You will be involved in many co-creation and collaborative sessions, so we expect facilitation and ideation skills to help our employees and users create great outcomes together.
• Proficient in English, public speaking, and presentation skills.

We Would Love a candidate that has:

• Skills to uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Storytelling skills.
• Creative problem-solving skills, and the ability to work with and inspire others.
• Demonstrable knowledge of service/experience design.
• An ability to design and facilitate design workshops
• Experience in design research and analysis
• Experience with service prototypes and lean startup methods
• Experience in stakeholder management and engagement
• Experience in design training