Service Designer

At Alarzel, we want to incorporate a CX Designer – Service Designer to participate in international projects in a Digital Delivery area, within a specialized CX team.

Currently working 100% remotely and working mode in a normal situation: telecommuting + office (22 @).

What you’ll be doing….

• Providing oversight and facilitating design activities across the company.

• Creating opportunities to solve business challenges with design.

•  Participating in the development of projects related to CX and cultural transformation through Human Centred Design.

• Providing training materials within the company.

What you’ll bring as an Experience Designer

•  We’re looking for candidates that have a background in service and experience design, and a proven track record in applying design thinking in projects. You will have had experience delivering design solutions for a variety of clients of at least 3-4 years.

• Our expectation is that you’ll have experience in service/experience design (design research, visualisation, service prototyping) and have a portfolio that demonstrates your great work, and your ability to communicate a story.

• You will be involved in many co-creation and collaborative sessions, so we expect facilitation and ideation skills to help our employees and users create great outcomes together.

We Would Love a candidate that has…

• Skills to uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.

• Storytelling skills

• Creative problem-solving skills, and the ability to work with and inspire others

• Demonstrable knowledge of service/experience design

• An ability to design and facilitate design workshops

• Experience in design research and analysis

• Experience with service prototypes and lean startup methods

• Experience in stakeholder management and engagement

• Experience in design training

• Public speaking and presentation skills in English

Techniques & Services:

UX Testing

Service Design

In-depth interviews

GRAMS method

KANO Analysis

Remote Workshops

Surveys

App concept proposals

Visual reporting

UX Writing

Delirevables & Outcomes:

Personas (Behavioral and Mindset approach)

Experience Concepts

Customer Journey Maps

UX Recommendations

Findings & Insights

Service Blueprints

Benchmarks

Experience processes