Service Designer

Here’s what the role involves

The position will be instrumental in exploring, developing, prototyping and executing services and products across our 16 markets in Europe and LATAM. You will have a leading role in a multidisciplinary and multicultural team of designers and experts, being a design expert and creative lead. You will work closely with the product managers and engineers to balance technical and business implications of the product & service being designed. You will be responsible to drive design work in both tactical projects and programs as well as more strategic and explorative workstreams

Other fun things you’ll do:

• Use your facilitation, analytical and synthesis skills to understand context, users, their behaviors, motivators, needs and wants
• Clearly communicate and envision how, why and when people would use our product & service.
• Drive design work in both tactical projects and programs as well as more strategic and explorative workstreams
• Work with consumer insight & design research professionals to design and execute experiments, concept & usability testing to validate ideas and assumptions and gain insights & learnings.
• Be a creative lead, shaping new product & service experiences from early concept to detailed design, across both the digital and physical domains.
• Be a hands-on design expert, with ability to communicate and envision complex concepts and ideas using methods & tools that illustrate all components and touch points across the customer journey.

The role will be central in expanding design maturity deeper into the organisation and our markets, as we strive to envisage design-led initiatives, services and products that benefit the business and customers in the best possible way.

The position is a permanent hire and can be based in Madrid or Malmö with a hybrid way of working model and with occasional European travel required.

Are you the person that we are looking for?

We believe that you are an engaging problem seeker AND problem solver. You inspire others and contribute to create a positive, open-minded work environment.

• Several years of experience of working with strategic design/innovation, UX/concept design, service design, user centric design.
• Experience of working in, or for, large multi-national, multi-cultural organizations with complex products and services that spans across both physical and digital domains.
• Experience with negotiation and setting expectations against real world limitations.
• Fluent in English and Spanish, both oral and written.