Service Designer

About the Role
You will be part of our customers’ Design team, working within their Experience Design (XD) function to define, map, and elevate customer experiences across the entire journey. Your focus is to ensure that the customers’ experience is not only functional, but emotional, memorable, and consistent with customer brand values.

In collaboration with product, service, digital, marketing, and dealer teams, you will help shape and connect the dots across digital platforms, physical environments, and human interactions-bringing the brand to life throughout the customer journey.

Key Responsibilities

Develop and maintain a clear end-to-end customer journey framework, highlighting pain points, needs, emotions, and opportunities.
Design and visualize customer journeys and brand experiences across various touchpoints-digital services, machines, tools, and physical environments.
Facilitate workshops and journey mapping sessions with stakeholders across the organization.
Translate customer insights and voice-of-customer data into actionable improvements and experience principles.
To support CX consistency and brand alignment across markets and functions.
Contribute to CX capability-building by sharing best practices and creating awareness around customer experience thinking.
Work closely with marketing and brand teams to ensure our brand promise is delivered through every interaction-big or small.

Who You Are
You have 6+ years of experience working with customer experience, service design, journey mapping, or brand experience-ideally in a B2B or industrial setting.
You’re a systems thinker who enjoys untangling complex journeys and visualising them in clear compelling way.
You’re comfortable switching between strategy and execution-from facilitating workshops to creating journey blueprints and service artefacts.
You are mastering design thinking, Service design and CX methodologies, and know how to align brand, product, and service touchpoints.
You enjoy working collaboratively across disciplines and have strong communication skills-able to tell the story of the customer in a compelling, evidence-based way.
You’re driven by empathy, structure, and creativity-with a sharp eye for both quality and consistency.