Senior Service Designer

Handelsbanken is in the middle of an exciting journey of change and we need more people who work strategically with design. We are now looking for you who want to help us take the next step in working with design as a starting point for our business and service development. This position means an opportunity to work strategically and close to business together with key people in the organization and we are looking for someone with experience in service design, customer experience and customer-centric innovation.

About us

Our group of UX designers and Service designers has a lot of space and trust in the organization. Today we have several forums, such as design feedback and theme days, to take part in each other’s skills and jointly develop ourselves, the group and how we work. Every day, we focus on driving the bank towards a more customer-centric and agile approach. Above all, we are passionate about our customers experiencing control over their finances and having the ability and confidence to make good financial decisions.

Why should you work right here?

• You get the opportunity to work strategically and close to business with key people in the organization.
• You follow the services you are involved in and design over time and can work with them in the long term.
• You change the everyday life of several million customers – in Sweden and the world.
• You will have a strong and tight group of designers to brainstorm ideas and challenges with.

We believe that you will thrive here if you like complex problems, practical change work and making a big difference.

The service is located centrally in Stockholm.

Your work assignments

You yourself will have the opportunity to influence how you set up your work, but we see a need for someone who:

• Together with the store, concretizes and visualizes target images for our services
• Contributes to prioritization for various initiatives and supports in realizing and realizing services.
• Develops concepts visualized in the form of sketches or prototypes.
• Carry out and communicate both quantitative and qualitative insight work
• Contributes to continuing to build a structured approach to service design in the organization.
• Educates the organization to spread design competence within the bank.

We think you…

• Has many years of experience working with service design.
• Has experience of leading and conducting strategic design work that spans teams, departments, product areas and channels.
• Is a safe facilitator with a focus on the goal.
• Is methodical and has an understanding of the entire design process, from identifying problems to be solved to launching a service.
• Is good at both oral and visual communication.
• Can identify pain points and business opportunities throughout the customer journey and has the ability to transform these into clear improvements and solutions.
• Has a good ability to prioritize effects and see which initiatives can provide the highest value in both the short and long term
• Your personality is as important as your experience and knowledge. It is important that you have integrity about methods and solutions that you believe in, while you can be pragmatic when required to deliver value.