Service Designer

YOU WILL

At Scania we are driving the shift to a more sustainable transport solution. As our Service Designer you will have the main responsibility to make sure that our global digital services provide the best support to our customers and partners throughout the transformation. You will inspire and integrate a customer centric way of working while applying design thinking to ongoing and/or new initiatives. You work within various design phases, from customer insights and customer journeys creation to service blueprints and business model canvases. Further you will:

• Plan and conduct qualitative customer research through interviews, observations, and explorations. Identify customer needs and opportunities for improved and new innovative solutions.
• Synthesize, package and spread learnings through insights and customer journey maps.
• Facilitate collaboration to see things from different perspectives by involving relevant. stakeholders and teams and co-create with customers and markets over the whole world.
• Coach and share knowledge on design methods, tools and trends with your fellow colleagues.
• Plan and perform service design activities to ensure that customer value and business outcome are aligned, and that the organization operates in a customer centric way.

YOU ARE

We are looking for a designer with 3–5+ years of professional experience in a service design role, where you have conducted experience from service design methodologies and the process from research to development. You have a strong advocate for design thinking, knowing that through measuring and learning we can ensure that we are doing the right thing. You approach things systematically, natural at zooming out to see the big picture and then deep dive to set the important details.

Your curiosity drives you to explore differences in perspectives, ideas, and people, and you are willing to pursue a deep understanding and continuous learning. Collaborating with others to meet shared objectives is something you enjoy. You are a team player, motivating and supporting others come naturally to you, believing that we are better together. As you will be working in an international environment, it is important that you are fluent in English, both spoken and written.