Service designer

We are looking for an experienced Service designer who is driven by customer insights permeating the development of experiences and services – a humble specialist in Service design and Design research.

In Swedbank you get an opportunity to:

• Plan and carry out qualitative Design Research by applying Service Design methodology and collaborating with other specialists to combine qualitative and quantitative methods.
• Create concepts at a high level through co-design, concept evaluation and prototype creation where the customer is involved in the process.
• Analyze, compile and communicate research results in a pedagogical and inspiring way to contribute to an understanding of what collected insights mean for the development of products and services.
• Assist and guide designers and other competencies within the bank from selection to planning and implementation of Design Research in choice of method (quantum / qualification), approaches (exploratory to validative) selection criteria etc.
• Actively support and contribute to raising competence in Design Research and Service Design within Swedbank’s CX / UX community through training, coaching and development of common processes, tools and templates.
• Educate and disseminate knowledge about design-driven working methods, to contribute to increased design maturity in the organization.

We are looking for you as:

• has a broad practical knowledge in Design research and Service design
• masters several different research methods, preferably with a focus on mixed methods.
• is comfortable in setting the scope, requirements and restrictions in collaboration with stakeholders when starting up new initiatives and initiatives.
• has solid experience of planning, facilitating and conducting workshops.
• has a strong analytical ability and is skilled at compiling, visualizing and communicating results.
• has experience of working in a large organization that is changing towards an agile way of working.
• is used to triangular customers’ needs with the business perspectives and the business’s technical and organizational conditions to find solutions at this turning point
• has the ability to argue and describe the value of a design-oriented approach.
• enjoys collaborating and working with colleagues throughout the organization, across different disciplines and competencies.

As a person, we want you to be:

• independent and driven, with the ability to take own initiatives.
• a strong team player with an interest in building relationships and networks
• empathetic with a passion for helping to create awesome user experiences
• open, simple and caring
• creative and solution-oriented with a pragmatic vein
• communicative with the ability to adapt messages to different target groups.

Relevant education:

• Experience of working as a Service Designer or Design Researcher for at least 3-5 years.
• Work experience from other industries, roles and countries is an advantage
• Experience of having worked in a large organization is an advantage but not a requirement.