Service Designer

As a Service Designer you will work in a cross-functional team, you will lead service design initiatives. Working very closely with colleagues across the entire organisation, you will take a design-thinking approach to service design, supporting the business and its goals throughout the process. You see yourself as a strategic contributor to the product development and optimisation process with a wide spectrum of skills: breaking down complexity, research and data analysis, facilitation, strong business flair, and user empathy. Our service designers are focused on delivery of user-centred products and journeys, whether they are for patients, clinicians, or practice staff. This means ensuring the experiences align across the service ecosystem, often acting as the bridge between user experience and business needs.

You consider all perspectives when designing user experiences and mapping the services that support them. You are fluent when designing intuitive yet delightful solutions. In this role, you will have an important role in crafting service offerings for together with other talented colleagues.

OUR CHALLENGE FOR YOU:

• Contribute to the understanding, shaping and executing on our product strategy.
• Break down complexity by visualisation, user journey mapping, storytelling and blueprints of service ecosystems.
• Plan for good quantitative and qualitative data.
• Synthesise data into actionable insights and product hypotheses
• Be an advocate and facilitate a cross-functional design process with your team.
• Work closely with global teams to understand market specific requirements while maintaining system-thinking.
• Collaborate with the wider design organisation and participate in improving our processes

YOUR PROFILE & SKILLS:

• You are obsessed about designing impeccable user experiences, pathways, and uptake and usage of all products.
• You identify yourself as both a service designer and facilitator.
• You naturally think in terms of ecosystems, identifying opportunities and connecting the dots.
• A passion for making healthcare more accessible to everyone
• Having an inventive and creative “do-what-it-takes” spirit, demonstrating a bias for action.
• Experience in working with complex service ecosystems with multiple user layers across channels