Service Designer
Wallenius Wilhelmsen
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
Gothenburg, Sweden - RemoteNo
- Work Styleonsite
- SenioritySenior
- Experience6+ years
- TypeFull Time
- SalaryUnspecified
- IndustryTransport and mobility
- Departmentnetwork visibility
- Posted15w ago
- ExpiresAugust 11, 2026
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.SEK666kExpand ▾
From the 2026 Salary(+) Report
SEK666k
median base salary
Based on 59 respondents
senior roles in Sweden
About the role
We are looking for an experienced Service Designer for Network Visibility (NV) who will shape how our logistics network operates end-to-end across systems, processes, and user interactions.
This is not a traditional UX/Product Designer role. You will work deeply with business processes, operational workflows, and data flows, ensuring that Network Visibility solutions are not only user-friendly but also operationally effective, scalable, and aligned to business objectives.
You will act as a bridge between business, operations, and technology teams, translating complex logistics workflows into clear, structured, and efficient service designs.
Job Description
What is Network Visibility?
Network Visibility refers to the real-time understanding and tracking of the movement of assets (e.g., vessels, cargo, shipments) across the logistics network.
It involves:
- Monitoring vessel inflow and outflow
- Tracking cargo status and location across ports and systems
- Providing end-to-end transparency across planning, operations, and execution
- Enabling better decision-making through accurate, timely data
The goal of Network Visibility is to ensure that all stakeholders (operations, planning, customers) have a consistent, reliable, and actionable view of the network
WHAT YOU’LL DO
Business Process Mapping & Optimization:
- Lead as-is and to-be process mapping for key logistics workflows.
- Identify inefficiencies, gaps, and dependency risks in processes. Ability to challenge business assumptions and drive clarity.
- Ensure clarity on scope, dependencies, and expected outcomes
Cross-Functional Alignment:
- Align stakeholders on Process flows, Scope and boundaries, Expected outcomes, Acting as a translator between technical teams and business users
Data-Driven Design & Continuous Improvement:
- Use qualitative and quantitative data to inform design decisions
Job Requirements
WHAT YOU’LL NEED
- You think beyond screens and features, and focus on designing complete services and business workflows
- You are comfortable working in complex operational environments, where multiple systems, teams, and processes interact
- You can bring structure to ambiguity and translate unclear business needs into clear, actionable designs
- You have a strong ability to connect business goals with user experience and system capabilities
- You are confident facilitating workshops and discussions to align stakeholders across business and technology
- You are naturally curious about how things work end-to-end, not just within a single system or team
- You are detail-oriented and ensure clarity, consistency, and completeness in process and requirement definitions
- You are comfortable challenging assumptions and driving alignment across diverse stakeholders
Must Have
- Proven experience in:
- Service Design
- Business Analysis
- Business Process Mapping / Optimization
- Strong hands-on experience with:
- End-to-end process mapping (as-is / to-be)
- Service blueprints and journey mapping
- Translating workflows into structured diagrams (e.g., BPMN, swimlanes)
- Ability to:
- Break down complex workflows into clear, structured processes
- Define functional and business requirements
- Ensure alignment between business needs, backlog, and delivered solutions
- Experience working in:
- Cross-functional Agile teams
- Environments with multiple stakeholders (business, product, tech)
- Strong stakeholder engagement skills:
- Able to facilitate workshops
- Manage differing viewpoints and drive towards clear decisions
Highly Relevant
- Experience working in logistics, shipping, supply chain, or operational platforms
- Exposure to Digital Twins, tracking systems, or operational dashboards
- Understanding of:
-
- Data flows across systems
-
- Integration dependencies
- Experience with:
-
- Azure DevOps (or similar backlog tools
-
- Figma, Miro ,Visio, Lucidchart (process/design tools)
Why This Role is Different
This is not just a UX/Product Designer role.
You will:
- Work deeply with business processes, not just interfaces
- Shape how services function behind the scenes, not just how they look
- Play a hybrid role across service design, business analysis, and transformation