Specialist Service Design (f/m/d)

Your main tasks

• Responsible for the service design strategy and the UX design guidelines.
• Conducting workshops, interviews and analyzing customer behavior data.
• Analyzing customer needs using customer-centric design methods such as Customer Journey Map or Service Blueprint.
• Transforming customer needs and technical requirements into service concepts including verification using prototypes and user tests.
• Analyzing the overall context for the implementation of the service concepts.
• Project management for analysis and implementation projects as well as leading and supporting external employees or teams in the provision of service design services.

your profile

• Several years of well-founded professional experience in the field of service design.
• Strong understanding of user-centric principles for user-friendly, intuitive and effective design.
• Experience in leading agile analysis and implementation projects as well as knowledge of customer-centric design methods.
• Business fluent knowledge of spoken and written German with good knowledge of English.
• Quality-conscious, able to communicate and cooperate.
• Flexible and resilient personality with an interest in complex issues.
• Analytical, networked and strategic thinking with an exact and pragmatic way of working.