ARCHIVEDRetailFull Time
Service Designer
Shopee
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Mid-LevelExpand ▾
- Location
Krung Thep Maha Nakhon - RemoteNo
- Work Styleonsite
- SeniorityMid-Level
- TypeFull Time
- SalaryUnspecified
- IndustryRetail
- Posted262w ago
- ExpiresNovember 21, 2021
Skills
interaction designdata analysisworkshop facilitationservice designcustomer experience
Tools
microsoft 365
Cross-Functional Partners
customer service
- Analyse customer service staff knowledge/skill/behaviour gaps
- Design essential learning solutions that build competencies/address KPIs deficits/enable business outcome with real-life applicable practice
- Develop learning content including interactive user guides, video tutorials, FAQs, and other instructional materials
- Lead Train-the-Trainer sessions as a master trainer for key programs
- Design post-training test/verification methods and processes to verify and drive maximum knowledge gained
- Use data and metrics to measure, observe, and report learning effectiveness and ensure real-work application
- Collect feedback from audiences in order to continuously improve learning solution, delivery methods and materials
- Keep Up-to-date with Instructional Design methods and frameworks in designing and developing educational and training programs
Requirements:
- Bachelor’s Degree in Instructional Design, Educational Psychology, Adult Learning or organization development or similar
- Fluent in Thai and English, both written and spoken
- Passionate about people development and giving people those ‘light bulb’ moments
- Demonstrable proven experience and success as a Learning Designer, Instructional Designer, or Curriculum Developer (for e-commerce or tech is a plus)
- Proven practical knowledge of facilitation, coaching methodologies, instructional systems design (ISD) frameworks, adult training methodologies and service softskill knowledge
- Ability to customize and design training courses to suit audience group and fulfill expected outcome of training
- Ability to translate complex ideas and information into organized, guided, vitualized resources to enhance learning, self-service experience.
- Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.
- Learn fast, act fast with strong attention to detail and accuracy
- Good communication and can convey messages expressively and clearly
- Have great stage presence, able to manage and adapt to training situations
- Resilience to work under tight deadlines and under pressure in a fast pace environment
- Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide