Lead Service Designer
CSI GLOBAL LTD
◆Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.LeadExpand ▾
- Location
United Kingdom - RemoteYes
- Work Styleonsite
- SeniorityLead
- Experience6+ years
- TypeFull Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Posted81w ago
- ExpiresMay 5, 2025
◆Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.£75kExpand ▾
From the 2026 Salary(+) Report
£75k
median base salary
Based on 69 respondents
lead roles in United Kingdom (UK)
Job Description :
• Service Design practitioner experience ideally within financial services industry)
• Expertise in service blueprinting and process mapping, being proficient in use of journey mapping tooling, such as Figma, MIRO, Visio
• A deep understanding of designing services that provide seamless and personalized experiences for customers within businesses of similar scale and nature
• Extensive background in developing and implementing strategies that improve services to align with business goals and make customers happier.
The ability to identify areas for improvement in services by aggregating and analysing customer feedback.
Proficiency in creating and using metrics and indicators to measure service quality and make continuous improvements.
Operational and digital strategy experience, in particular translating customer comments into strategic action while mapping customer journeys Experience communicating service design outputs to senior stakeholders