Junior Service Designer

What is a service designer?

Service designers design the end-to-end journey of a service, often mapping out the steps that a user takes throughout the service and looking for ways to improve their experience.

What Does a Service Designer Do

• • Understand the importance of working as part of a team
  • Working with that team to map out each step of the service
  • Make design decisions based on evidence (quantitative and qualitative)
  • Work with other disciplines such as user research to highlight where the service performs well and where improvements can be made
  • Ability to communicate your findings clearly to both product teams and stakeholders
  • Demonstrate an awareness of design principles and human centered design

To do that, it’s essential you bring the following:

• Passion for all things digital, software AND web applications

• Related professional work experience; ideally one year plus
• Excellent communication and interpersonal skills.

• The ability to work both independently and as part of a team

• A minimum of 12 months experience

It’s Helpful If You Also Have

• Experience in some form of design process

• The ability to be flexible and adaptable

• Knowledge or experience of GDS (government digital services) process or s service manual